Return & refund policy

Your satisfaction with Dr Jo products is our priority. If anything is wrong with your order, we will fix it quickly and fairly.

Eligible for return or exchange

A product that arrived damaged or broken, a wrong item, or a manufacturing defect — contact us on WhatsApp within 14 days of delivery with a photo and your order number, and we will replace the product or refund you in full.

Not eligible

For hygiene reasons specific to cosmetics, opened or used products cannot be returned unless defective. Products purchased from other retail outlets follow that outlet's own policy.

Refunds

Cash-on-delivery orders are refunded via mobile wallet or bank transfer within 7–14 business days. Online payments are refunded to the original payment method.